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How Citibank Uses Twitter to Improve Customer Service

Citibank knew younger customers were increasing turning to social media when they had business issues. By using a third-party application called LivePerson, the bank reached those customers where they were talking without compromising security. n

19 Jun 2012 5 mins

CRM Systems Financial Services Industry Twitter

What You Really Need to Know About Cloud Security

Cloud security breaches aren't necessarily headline news, but there's a good reason for that: Cybercriminals don't always view the cloud as the target of an attack, but often as a resource to launch an attack.

18 Jun 2012 7 mins

Cybercrime Data Breach Intrusion Detection Software

How CIOs Can Get More From the Cloud

Enterprise IT leaders are increasingly embracing cloud services. In order for these services to be successful, however, business and IT need to communicate and collaborate. Forrester Research's James Staten explains how CIOs can make the cloud r

14 Jun 2012 4 mins

CIO IT Strategy SaaS

5 Ways Cloud Computing Is Like Open Source

A decade ago, most IT departments denounced open-source software. Now they embrace the way that open source encourages innovation while saving money. The furor over cloud computing shows that history is repeating itself. The outcome should be the sam

14 Jun 2012 10 mins

Developer Innovation Server Virtualization

Floating Customer Master Data into the Clouds

The problem of a customer master database that holds the core of your company's customer data is as old as distributed software. The cloud adds some new twists to this issue and offers a new strategy for solving it.

14 Jun 2012 5 mins

CRM Systems Cloud Computing E-commerce Software

5 Things Microsoft Doesn’t Want You to Know

Microsoft is trying to move toward the cloud while propping up Windows, Office and other client-based money-makers. As the software giant moves in those two directions, Jonathan Hassell offers his list of five things Microsoft would rather not talk a

13 Jun 2012 7 mins

Cloud Computing Small and Medium Business Windows

Dell ‘Super Excited About Windows 8,’ Vows No Dell Smartphones

Michael Dell talks plans for a bevy of mobile device to launch with Windows 8, weighs in on company's strategy for security, cloud computing.

12 Jun 2012 4 mins

Small and Medium Business Smartphones Ultrabook

Cisco Cius Death Another Affirmation of BYOD

BYOD has killed the Cisco's Cius tablet, putting the final nails in the coffin of the "enterprise-only" mobile device.

9 Jun 2012 3 mins

Small and Medium Business Smartphones Tablets

DreamWorks, HP Ring in Era of ‘Super Customer’

Most IT vendors use their annual conferences to tell attendees what customers are doing. This year HP brought DreamWorks, complete with Alex the Lion, on stage at Discover 2012 to discuss how HP's helping it realize the goal of real-time animati

8 Jun 2012 5 mins

Collaboration Software IT Strategy Small and Medium Business

10 Most Powerful SaaS Delivery Companies

Analysts and industry watchers agree that the next frontier for SaaS is setting distribution channels designed specifically for the cloud and providing mechanisms for managing multiple SaaS offerings from a single control point. Here are 10 SaaS deli

4 Jun 2012 5 mins

Cloud Computing Software Development

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