Data Management

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Before Installing CRM Systems, Consult Your Org Chart

With most enterprise systems, it's immediately clear who should be users and what they should be able to do on the system. Not so with CRM -- and, over time, more and more employees and departments will need to be on the system.

18 Oct 2012 5 mins

CRM Systems Collaboration Software Small and Medium Business

Data Scientist Role Is Clear, Even If Job Description Isn’t

The data scientist job, as well as the job title, is a mashup of existing expertise that is generally a few steps removed from the everyday realities of the businesses that employ them. Like most mashups, though, this is leading to something equally

17 Oct 2012 6 mins

Big Data Data Management IT Skills

Hertz Improves Customer Experience With Friendlier Kiosks

Weary travelers hate waiting in line, so Hertz adopted new kiosk technology that allows customers to interact with a live, remote agent to complete their transactions

12 Oct 2012 3 mins

CRM Systems Database Administration

Box Adds HTML5 Framework, Embeds Cloud Content Management in 3rd-Party Apps

Box Embed is designed to allow developers to embed Box's content management and collaboration features into business applications, providing unified content governance without the need for expensive integration efforts or a unified software stac

9 Oct 2012 3 mins

BPM Systems CRM Systems Microsoft Office

Government IT Leaders Get Big Data Roadmap

The TechAmerica Foundation has released a report that stresses the need for government to align big data initiatives with business objectives and take steps to professionalize the field. The report also outlines a set of policy recommendations and pr

4 Oct 2012 4 mins

Business Intelligence Government Government IT

Big Data Projects Lack Big Budgets

Most CIOs say big data technologies will become mainstream in three years, but they struggle to get funding and to find the data scientists they need

28 Sep 2012 2 mins

Budgeting Data Management

How to Use Big Data to Stop Customer Churn

While still in its infancy, Big Data helps companies on the cutting edge of customer experience figure out why some customers leave and how to stop others before they do.

27 Sep 2012 7 mins

Big Data Business Intelligence CRM Systems

Social Data Doesn’t Have to Be Big Data to Be Useful

Mention 'social data' or 'sentiment' these days and a conversation about big data is sure to follow, but you don't necessarily need a Hadoop cluster to leverage unstructured data--sometimes all you need is Twitter's nati

25 Sep 2012 7 mins

Business Intelligence Data Warehousing Twitter

Big Data Analytics a Big Benefit for Marketing Departments

Today's companies collect a lot of customer data. Much of it sits on servers. Here's how firms in a variety of sectors can mine that data and turn it into increased revenue (and how IT departments can help).

24 Sep 2012 7 mins

Business Intelligence Retail Industry Small and Medium Business

How Big Data Brings BI, Predictive Analytics Together

Big data is breathing new life into business intelligence by putting the power of prediction into the hands of everyday decision-makers.

20 Sep 2012 4 mins

Big Data Business Intelligence Social Networking Apps

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