Digital Transformation

IT’s drive to improve the customer experience

CIOs are hiring BRMs and BPOs, embedding IT in the business and sending IT staff into the field u2014 all in a quest to better court business customers.

Make the right way the easy way

If we want teams that are empowered to move quickly and safely, instead of giving them strict instructions on how to perform their jobs, we can make the right way the easy way, and allow the business to thrive.

6 tips for surviving digital disruption

Once considered a competitive differentiator, digital transformation is now table stakes, according to Gartner, which offers tips for surviving disruption scenarios businesses may face in the year ahead.

7 steps to turning around an inherited IT department

Congratulations, you've just inherited your predecessor's IT dumpster fire. Now, it's up to you to get essential operations back on track. Here's how to get started.

5 primary activities for CIOs transforming to a data-driven organization

5 primary activities for CIOs transforming to a data-driven organization

No one said transforming to a data-driven organization was going to be easy...

The turnaround: Inheriting digital transformation

With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.

Business-IT alignment in the era of disruptive technology

As u201cnice to haveu201d IT becomes u201cmust haveu201d, the pressure is on Africau2019s top CIOs to innovate, said industry insiders at the IT Leaders Africa Summit

IT-as-a-business is dead. Long live BusOps

Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. Itu2019s time to take a tip from DevOps, and rethink the business-IT divide.

At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.

The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.