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As people get more mobile, even transitory, there are new twists to the question, 'Where on earth is the customer?' Unfortunately, CRM systems aren't always equipped to provide an easy answer.
Looking to add an ecommerce shopping cart to your existing business website? Here are six fully-featured carts that will meet the needs of most SMBs.
House Republican and Democratic lawmakers begin the debate to work out legislation to permit states to force the collection of Internet sales taxes, which will ultimately affect the prices consumers see when they shop online.
A smooth and efficient business-IT partnership was imperative to TD Bank's successful enterprise social network deployment. Here's how they worked together to bring collaboration to more than 65,000 users.
Consumers are increasingly aware of the value of their personal data to companies. But they're also willing to share so long as the information isn't too personal and they get something of value in exchange.
Toy CRM systems might make you think the software is just cases, escalations and SLA management, but serious CRM is changing the world of service and support by leveraging social networking functionality.
These days people expect the latest episodes of Jersey Shore and The Daily Show anytime, anywhere and on any device. Companies like Viacom are centralizing and digitizing their content to keep up.
From remote Google Calendar access to auto-declining appointments, here are 10 tips and tricks that will keep you focused, organized and productive.
Thunderbird has been a great alternative to Outlook and Gmail. Now it appears to be coming to the end of its life. Here’s what you need to know.rn
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