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What IT Vendors Can Learn From an Airplane Redesign

Boeing's redesign of the overhead call buttons should be a reminder to all IT vendors that it's better late than never to listen to your customers.

24 Jun 2011 4 mins

CRM Systems ERP Systems Enterprise Applications

Implementing Territories in CRM Systems

Defining and managing sales territories is one of the key responsibilities of sales management. But territories in CRM systems can be one of the hardest parts of the implementation.

23 Jun 2011 5 mins

CRM Systems Enterprise Applications

BPOS Cloud Outage: Microsoft Tweets to Calm Nerves, Give Updates

Microsoft quickly restored today's ill-timed but short-lived BPOS outage, using Twitter as a forum to update and reassure customers. But is this one cloud outage too far?

23 Jun 2011 3 mins

Microsoft Office Office Suites SaaS

8 Questions to Ask Prospective Cloud Vendors

From security concerns and challenging migrations to hidden costs and compliance, cloud deployments are fraught with pitfalls. IT analyst Bill Claybrook shares his advice for vetting cloud vendors.

22 Jun 2011 6 mins

Cloud Computing Enterprise Applications

Forrester: No End in Sight for IE Enterprise Slide

Despite Windows dominance and a surge in Windows 7 enterprise upgrades, corporate use of Internet Explorer continues to decline due to more workplace consumerization that emphasizes choice and an increase in browser-agnostic apps.

22 Jun 2011 3 mins

Browsers Internet Small and Medium Business

ERP Vendor Shopping: 5 Must-Haves For Your ERP Requirements List

It's time to go ERP shopping: here are some things to keep in mind.

22 Jun 2011 6 mins

ERP Systems Enterprise Applications Project Management Tools

Fingerprinting, Printing, and IT Spending in General

The past few days I've been cranking on some stories that pertain to the finance chief's role in IT decision-making. The common thread through the articles: Not only does the CFO have a broadening scope on spending, but also the chance to b

21 Jun 2011 2 mins

Biometrics Budgeting Enterprise Applications

Supporting Office 2010: Tips for Preventing Help Desk Calls

After an Office 2010 migration is complete, support issues are inevitable. Here are four Office 2010 support tips for staying ahead of user gripes and reducing service desk calls to help make the most of your Office 2010 investment.

17 Jun 2011 3 mins

IT Strategy Microsoft Office Office Suites