IT Leadership

USAA: I.T. Incorporated

USAA rebuilt IT as a for-profit subsidiary, turning IT services into products and IT employees into product managers. The dividends for the business have been great.

What It Means to Run IT Like a Business

Evolving from a cost center, IT is taking on the character, rigor and practices of a business within a business. It won't be easy, but for CIOs it's a matter of survival.

Don’t Sacrifice Long-Term Success for Short-Term Wins

IT: The Engine That Drives Success

The Road to the Presidency

USAA: IT Business 101

USAA educates its IT employees on business basics so that they will understand and can even help manage IT's business within the business.

Findings – The Best Best Practices

Counterpoint: Running IT Like A Business Could Lead to Technology Failure

An obsession with running IT like a business could distract CIOs from technical operations, to their peril, says IT veteran Paul Strassmann.

ITIL: From the Stacks

More CIOs Checking Out ITIL Best-Practices Library