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AI, analytics, and cybersecurity are at the heart of the continual transformation of Canada’s largest electric utility, says Hydro Québec’s vice-president of Information and Communications Technologies.
‘Best’ may be the enemy of good. But in IT, ‘best practice’ is the enemy of good sense. CIOs would be wise to know there are no best practices, only practices that fit best.
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.
How innovation, efficiency and intelligence across the infrastructure ecosystem is finding a kindred spirit in digital twins.
Outside IT providers can help retailers develop systems that can predict conditions, optimize routes, and create merchandising strategies to better connect with consumers.
In the battle for top tech talent, the wrong hire can be devastating. So do your IT team the favor of watching out for these warning signs before offering the job.
In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run.
Just as employees are upskilling in the latest tech, so too should CIOs, whose ongoing digital skills acquisition can greatly impact their organizations and their careers.
In the data economy, corporations need CIOs who can get out of delivery and into redesigning their businesses for the future.
With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios, projects lists, and job postings before CFOs come for their budgets.
All CIOs have been in a meeting where they challenged someone’s thinking and received an emotional response. I call these blow-up meetings, and how you handle them can create a pivotal moment in your transformation or change management program.
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