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South Africa: a rising outsourcing option, though its telecom and business processes are less mature than other countries.
Low-cost labor, English language proficiency and government incentives put Ghana on the outsourcing map.
Israel's capabilities in high-end research and development work make it an expensive option for more routine outsourcing projects.
Low rates and technical expertise put Russia on the outsourcing map, but projects there require a lot of risk management.
Political changes in 2004 opened up opportunities for Ukraine's low cost market for IT outsourcing work.
European Union membership puts Poland on the map, but its relatively small labor pool for outsourcing work and rising costs are challenges.
The Czech Republic is a popular choice for German customer service centers, though the country's IT processes are still maturing.
Bulgaria is working to renovate Soviet-era telecom and IT infrastructure to help its experienced IT service providers.
Romania offers lots of IT talent, but needs to bolster its weak infrastructure.
Hungary has become a regional attraction for data center outsourcing work.
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