IT Management

A Critical Look at IBM’s On-Demand Computing Marketing Campaign

The Month of July in IT History: Computer Export Ban Lifted; Microsoft Offers First Version of Windows

Offshore Outsourcing in Turbulent Times

CIOs continue to beef up business continuity plans for their offshore operations.

Why Users Make Poor Buyers

Recommendations for Money-Crunched CIOs

Offshore Outsourcing: The Guardian View

The Guardian Life Insurance Company of America took a slightly different path in its Indian outsourcing endeavor.

Maintenance Negotiations Done Right

Negotiating Better Maintenance Terms

Captive Centers: The Hottest Trend in Offshoring

When to set up a dedicated offshore center -- and when not to.

Offshore Outsourcing: Your Monthly Metrics Checklist

Otis Elevator tracks these benchmarks monthly to gauge how its offshore work is proceeding.