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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

feature

The hidden risk of blind trust in AI’s ‘black box’

Companies intent on weaving AI more tightly into the fabric of their businesses are seeking to better explain how algorithms make their decisions, especially where risk and regulations are involved.

6 Jul 2017
Compliance IT Strategy Technology Industry
feature

10 ways you’re failing at IT audits

IT audits can feel like a grim nuisance, but great value awaits those who heed these common mistakes that inevitably lead to an IT audit disaster.

5 Jul 2017
Compliance IT Governance IT Strategy
feature

The top 6 governance, risk and compliance (GRC) certifications

Job roles from IT auditor to security engineer to CIO require or benefit from a GRC certification. Here are six top-rated governance, risk and compliance certifications that are worth the time, cost and effort.

19 Jun 2017 10 mins
Certifications Compliance IT Governance
opinion

How Nebraska successfully consolidated state IT services

Ed Toner, CIO of the state of Nebraska deployed ITSM to consolidate state IT services and improve quality while reducing costs and risk.

16 Jun 2017
Foundry Events Government IT IT Governance
brandpost Sponsored byConnection

Two ITIL processes that will protect your existence

How to Avoid a Logistical Compliance Nightmare

5 Aug 2014 4 mins
Software Licensing
opinion

Two ITIL processes that will protect your existence

Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle?

9 Jun 2017 5 mins
Data Center IT Skills ITSM
opinion

The 5 key components to creating a goal-oriented technical operation

Here's how to build a technical operation that is aligned with your business objectives and focused on making targeted improvements.

5 Jun 2017
Business IT Alignment IT Governance Technology Industry
opinion

AIOps combines machine learning and automation to transform IT operations.

AIOps provides greater efficiencies and reduced operating expenses for cloud based companies.

30 May 2017
Artificial Intelligence Hybrid Cloud ITSM
opinion

SAP sets a course for the future

At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?

25 May 2017
Cloud Computing Enterprise Applications ITSM
opinion

A tech company CEO de-hypes digital transformation

ServiceNow's new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation

17 May 2017 6 mins
Cloud Computing IT Leadership ITSM
opinion

Municipal shared services agreements for information technology

Are shared IT services for municipalities a good deal? What are the risks and do they really save money or will you be stuck with a nightmare scenario from which you can never extricate your organization?

15 May 2017
Government Government IT IT Governance