IT Operations

County/municipal IT customer service and the RACI model

Do you assume that your managers and staff members will apply common sense to daily operational activities? If so, you may be in trouble. Let's look at how you can use the RACI model and other IT governance tools to address the deficiencies of D

3 telltale signs it’s a real digital transformation

It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can help you stay on the right path.

A glimpse into the future of the IT organization

As companies continue to depend more on cloud platforms and outsourced services, the role of an IT organization is changing

Information governance for counties and municipalities

Most local governments don't have formal information governance programs, but adopting IG would reduce risks, lower costs and improve the quality of services.

Industry 4.0 is the blueprint for the future of IT

Industry 4.0 is the blueprint for the future of IT

When you think about IT's future, you probably donu2019t think about factories. But the evolution of something called Industry 4.0 may be the model for IT's future strategy

Face-off: ServiceNow vs. Zendesk for IT service management

Considering an IT service management (ITSM) suite? Download this free report for side-by-side comparisons of rival products from ServiceNow and Zendesk, based on reviews written by enterprise users of the products.

How RegTech closes the gap between technology and financial services

Customers, entrepreneurs, banks and financial institutions in general have all felt the sudden impact of FinTech. In fact, banks are expected to invest more than 20 billion dollars in technology in 2017, and the regulatory challenge will receive a si

The pathway to digital transformation runs through IT

Organizations often discuss digital transformation as an abstract business concept, but a successful transformational journey almost always starts in IT, says BMC CIO Scott Crowder

County and municipal cybersecurity, Part 2

Solutions and next steps

County and municipal cybersecurity, Part 1

Infosec and cybersecurity essentials for municipal executives