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IT Strategy

IT Strategy | News, how-tos, features, reviews, and videos

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Can AI revolutionise African call centres?

People find dealing with businesses exhausting, and call centres find it hard to keep up with demand. AI may be the answer to streamlining these interactions.

16 Jan 2020 7 mins
IT Strategy Machine Learning Robotic Process Automation
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20 IT resolutions for 2020

The new decade finds technology changing faster than ever. IT leaders must balance a wide array of priorities in developing a strategic agenda that can keep up.

14 Jan 2020 12 mins
Digital Transformation IT Skills IT Strategy
opinion

CIOs discuss their top priorities for 2020

At the start of this new year, CIOs are focusing on more than just technological innovations and the latest greatest app or gadget to bring into their organization. Theyu2019re turning big picture, identifying ways to seamlessly embed technology into

9 Jan 2020
CIO IT Leadership IT Strategy
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8 tips for reducing technical debt (without killing operations)

Cutting corners is all well and good until a development project hurtles into a reliability and financial black hole. Here's how to avoid the perils of technical debt.

8 Jan 2020 9 mins
IT Leadership IT Strategy Software Development
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Target’s new tech operating model hits the mark

CIO Mike McNamarau2019s bold bet on product management, agile, DevOps and reskilling has helped turn around the big box chain.

6 Jan 2020
Digital Transformation IT Leadership IT Strategy
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Top 9 challenges IT leaders will face in 2020

From skills shortages to privacy concerns, tech execs will need to overcome a number of hurdles along their digital journeys this year.

6 Jan 2020
Digital Transformation IT Skills IT Strategy
interview

Q&A: What it takes to turn an IT department around in 12 months

Alexander Forbes Group CIO Sandra La Bella, winner of South Africa's 2019 Visionary CIO award, shares her insights on digital transformation.

2 Jan 2020
Careers Digital Transformation IT Strategy
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How to get the best from impact sourcing in Africa

How can you get the best from a social-impact outsourcing arrangement while ensuring it really makes a difference to local communities?

26 Dec 2019
IT Skills IT Strategy Outsourcing
opinion

Migrating ERP to the cloud

Vendors are certainly pushing for this application modernization. But where are CIOs on this and how can they make it a business success?

23 Dec 2019
Cloud Computing ERP Systems IT Strategy
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What is a technology roadmap? A plan for managing digital transformation

With technology comes constant change u2014 and thatu2019s why it is more important than ever to have a solid technology roadmap to help plan for your companyu2019s future.

19 Dec 2019
IT Governance Frameworks IT Leadership IT Strategy