In a CIO survey, 118 IT executives were asked to identify the top three factors they consider when determining the value of IT projects. Customers and cost-control topped the list.
Internal customer satisfaction 78 %
Budgeted amount versus actual expenses 57%
External customer satisfaction 56 %
Employee productivity 51 %
Competitive advantage 48 %
System uptime 48 %
Organization productivity 44 %
IT department productivity 41 %
Service-level agreements 37%
Revenue 31%
