Technology spending is often an easy mark for budget cutters when profits tank. But Delta continues to invest in the Delta Nervous System (DNS), a sign of its deep commitment to the technology upgrade.
These figures accompany the story Delta Aims for Infrastucture Overhaul.
So far, Delta Air Lines has spent almost $1.5 billion on Delta Nervous System (DNS), a new technology infrastructure aimed at automating every airline function from gate tasks to baggage handling. Following 9/11 and the economic downturn, Delta decided to reduce DNS spending but to continue its funding: For instance, in 2002, even though the company ended the year with a revenue loss of $1.3 billion, it still spent $200 million on DNS.
