Researchers who went calling on big companies’ websites reported the best were easy to reach and responsive; the worst were tough to reach or silent.
Best
- Freddie Mac
- Costco Wholesale
- DuPont
- Allstate
- Lowe’s
- Verizon Communications
- Intel
- Sears, Roebuck and Co.
- Hewlett-Packard
- IBM
Worst
- Ingram Micro
- Marathon Oil
- PepsiCo
- Pfizer
- United Technologies
- Merck
- Goldman Sachs
- Lockheed Martin
- Berkshire Hathaway
- J.P. Morgan Chase
Source: CustomerRespect.com, November 2002
