Providing uninterrupted IT support for remote workers meant simplifying device configuration and deployment. And that was just the start.
When Covid-19 hit, HP faced the same issue facing many other companies: how to support its work-from-anywhere employees.
While already undergoing digital transformation, HP also had to immediately modernise its infrastructure and endpoint device management to support a sudden shift to a remote and hybrid world. The move went beyond just pieces of hardware: Software, authentication, device imaging, and break/fix all had to happen seamlessly—everywhere employees were.
An early adopter of work-life flexibility, HP has had a highly mobile workforce for many years. But its IT team faced transitioning nearly 70,000 employees, contractors, and their devices to a remote and hybrid work environment. HP had to ensure that it could:
- Deliver a great employee technology experience
- Manage devices in today’s hybrid work world—and from the cloud
- Provide solutions before issues even arise
- Deploy devices quickly, anywhere
- Update and monitor security compliance
- Device management for everywhere work
The good news: the team found powerful solutions in HP Services that made this crucial shift both simple and transformational.
“In our legacy environment we could support only 95% of employees working in the office. Now we can support 100% of our employees working from anywhere,” says Shawana Gaines, Director of Regional and Site Services at HP.
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