Artificial Intelligence

AI push or pause: CIOs speak out on the best path forward

Recent advances have highlighted AI’s incomparable potential and not yet fully fathomed risks, placing CIOs in the hot seat for figuring out how best to leverage this increasingly controversial technology in business. Here’s what they hav

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

Dow turns to AI to accelerate chemical search

In partnership with CAS, the US multinational has vastly sped up its chemists’ ability to identify the right molecule for a given application, including replacing materials of concern.

CarMax drives business value with GPT-3.5

The omnichannel used-car retailer is increasing customer prospecting efforts and enhancing the customer experience through its adoption of Azure OpenAI and the language models behind ChatGPT.

CIOs heed the call for customer-centric IT

CIOs heed the call for customer-centric IT

With customer experience tied directly to the enterprise balance sheet, IT leaders are leaving no stone unturned in taking their companies’ CX strategies to the next level.

9 ways to avoid falling prey to AI washing

CIOs are under increasing pressure to call out misleading AI claims from vendors. Various strategies offer the best line of defense.

SAP to infuse IBM’s Watson AI engine into its entire portfolio

The move is expected to help SAP exploit the natural language processing capabilities of Watson AI along with predictive insights, with the aim of jointly developing large language models and generative AI capabilities.

How can generative AI boost your customer experience?

BNY Mellon banks on AI to improve master data

Tighter regulation and a quest for greater efficiency mean that banks are always looking for better ways to clean up their data. BNY Mellon is using an AI-based tool to help with entity resolution in its customer database.

AWS shifts focus to LLMs, generative AI as growth continues to taper

Amazon’s cloud computing division reported 16% growth in Q1, slowing from the 20% growth that the company posted in the previous sequential quarter.