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Artificial Intelligence

Artificial Intelligence | News, how-tos, features, reviews, and videos

news

CIOs brace for rising costs as Salesforce adds 6% to core clouds, bundles AI into premium plans

New tiers, Agentforce add-ons, and Slack AI updates mark a shift toward embedded AI across CRM and the collaboration stack.

Jun 18, 2025 4 mins
Artificial Intelligence CRM Systems Salesforce.com
news

Salesforce study warns against rushing LLMs into CRM workflows without guardrails

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM, especially around secure, multi-turn processes.

Jun 17, 2025 5 mins
CRM Systems Generative AI
opinion

Why leaderboards fall short in measuring AI model value

Leaderboard scores don’t guarantee real-world AI success. True value comes from performance in complex, practical and often unpredictable conditions.

Jun 17, 2025 5 mins
Artificial Intelligence Data Quality Generative AI
opinion

AI benefits don’t scale

Just because the pundit class tells you what you want to hear doesn’t mean they’re making actual sense.

Jun 17, 2025 5 mins
Artificial Intelligence IT Strategy Staff Management
brandpost Sponsored byDynatrace

How CIOs are getting data right for AI

AI-powered business observability is a critical enabler for operational excellence, customer satisfaction, and growth.

Aug 1, 2025 6 mins
Artificial Intelligence
feature

How CIOs are getting data right for AI

A successful AI initiative is largely determined by the underlying quality of data. IT leaders are elevating their data lake, warehouse, and lakehouse strategies to provide the foundation.

Jun 16, 2025 9 mins
Data Governance Data Quality Data Warehousing
opinion

How emerging technologies are redefining enterprise architecture

Emerging tech like AI and IoT are no longer add-ons but core components, forcing architects to design holistic, integrated business ecosystems from the start.

Jun 13, 2025 6 mins
Enterprise Architecture Internet of Things Quantum Computing
feature

Custom AI models help MWAA deliver better airport experiences

The Metropolitan Washington Airports Authority’s real-time intelligence platform — based on homegrown AI models — is cutting down wait times from the garage to the gate at Dulles and Reagan airports.

Jun 13, 2025 6 mins
CIO 100 Digital Transformation Government IT
feature

How AI agents and agentic AI differ from each other

The two related technologies can work together, but CIOs should understand the difference to protect against vendor hype and obfuscation.

Jun 12, 2025 6 mins
Artificial Intelligence Generative AI
tip

6 ways to stay protected when system integrators use AI in RFP responses

Ensuring transparency in AI-generated RFPs and holding vendors accountable is a vital part of the SI evaluation process. Here’s what organizations should look out for.

Jun 12, 2025 5 mins
CIO ICT Partners IT Strategy
opinion

MCP: A strategic foundation for enterprise-ready AI agents

Why CIOs should pay attention to the infrastructure behind intelligent autonomy.

Jun 11, 2025 5 mins
APIs Development Tools Generative AI