Artificial Intelligence

When AI writes the laws: UAE’s bold move forces a rethink on compliance and human touch

The UAE’s bold AI lawmaking experiment shows us what’s at stake when speed, scale, and ethics collide.

CIOs increasingly dump in-house POCs for commercial AI

High failure rates and low returns of homegrown AI pilots are accelerating a shift to commercial, off-the-shelf solutions as software vendors roll more AI functionality into their products.

From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in the cloud.

How to plan for a new business technology operating model

As organizations reinvent for the AI era, business leaders say they’re moving toward a new enterprise technology operating model. Here’s how to get started.

From Copilot to agent – AI is growing up, and CISOs need to be ready

From Copilot to agent – AI is growing up, and CISOs need to be ready

Agentic AI is still in its deployment infancy, and while it is an area of high promise, it isn’t without its risks and concerns.

CIOs must mind their own data confidence gap

CIOs and other C-level execs believe their orgs’ data is primed for AI, but VPs closer to the IT pipelines see bad data being used to make key business decisions — a blind spot CIOs must rectify.

10 most used gen AI tools in the enterprise

From AI chatbots and virtual assistants, to audio and video generators, these are the frontrunner gen AI tools in use today.

Transforming customer experience with AI at Alorica

Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

AI: the ultimate check against organizational well-being

To use AI effectively, businesses need strong governance processes, people-centered priorities, and easy access to learning and development.

Google’s AI innovations at Cloud Next 2025: What CIOs need to know

The announcements made at Google Cloud Next 2025 were designed to help CIOs adopt and scale agents while reducing integration complexity and costs.