Artificial Intelligence

ServiceNow adds AI Agent Orchestrator, Studio to its Now platform

The additions aim to help enterprises manage their AI agents more easily while increasing productivity.

AI governance: Act now, thrive later

5 reasons the enterprise data center will never die

Despite predictions about its demise, the enterprise data center is alive and well, as strategic on-prem use cases remain and data center tech modernizes.

Generative AI: The CIO’s Apollo moment 

Knowledge graphs: the missing link in enterprise AI

Enterprise leaders are turning to AI to access real-time data, understand customer needs, and streamline decision-making.

Knowledge graphs: the missing link in enterprise AI

To gain competitive advantage from gen AI, enterprises need to be able to add their own expertise to off-the-shelf systems. Yet standard enterprise data stores aren't a good fit to train large language models.

AI poised to overhaul the customer journey

Concierges and other AI tools will take recommendations and post-sales support to new levels of customization, with some consumers allowing AI shoppers to purchase for them.

How to prioritize AI initiatives: A strategic framework for maximizing ROI

Sharply rising IT costs have CIOs threading the needle on innovation

AI investments will partly drive a projected 10% bump in IT spending this year, but price hikes of nearly 9% in the cloud and other areas will play a larger role in leaving many CIOs with difficult choices.

14 things keeping IT leaders up at night

The CIO’s rise to prominence has led to high-profile responsibilities that — when coupled with the pace of technology and business change — bring more stress to the role than ever before.

29% of CDOs don’t see a future in the position

While many chief data officers see the role as a temporary one, others worry about the evolution of the position in the age of AI.