IT Operations

The need to add agentic AI to the university syllabus

Frank Feagans, VP of IT and CIO at the University of Texas at Dallas, recently spoke with IDC’s VP, tech evangelist Lee Rennick about channelling the human experience through the AI governance strategy, and the benefits of bringing IT best practices and workforce development methods from private industry to higher ed.

By CIO staff

13 Aug 20256 mins

CIOEducation IndustryGenerative AI

Articles

Why we said no to AI chatbots

Short answer? Because we fixed the root cause instead of slapping a high-tech Band-Aid on a broken system.

By Justin Brown

30 Jul 2025 9 mins

ChatbotsGenerative AIIT Strategy

Hard lessons from a chaotic transformation

Persistence pays off after three years of digital and cultural change at a tourism giant.

By Jean-Loup Richet

25 Jul 2025 7 mins

Change ManagementDigital TransformationIT Strategy

The missing backbone behind your stalled AI strategy

Without a formal AI CoE, most organizations stall at experimentation; this is the blueprint for building the structure that drives scale.

By Michael Bertha and Chris Davis

24 Jul 2025 7 mins

Artificial IntelligenceIT LeadershipIT Operations

The 90-day IT turnaround: Real-time dashboards that rescue failing projects

Why wait for disaster? Real-time dashboards can turn failing IT projects around in just 90 days — if you act fast and embrace the data.

By Vivek Singh

22 Jul 2025 8 mins

AnalyticsBusiness IntelligenceProject Management

Unlocking future AI-driven innovation by modernising yesterday's legacy systems

By Cognizant

30 Jun 2025 5 mins

Artificial IntelligenceSystem Management

Buyer’s remorse: What to do when an IT purchase isn’t a great fit

Due diligence sometimes doesn’t fully pan out in staving off purchase regret. By acting quickly to leverage out clauses and renegotiation opportunities, CIOs can make the best of a difficult situation.

By Mary Shacklett

22 Jul 2025 6 mins

BudgetingIT StrategyInfrastructure Management

Rethinking and realigning IT for the AI era

CIOs from a range of industries discuss how AI’s emergence as a transformative force is leading them to adapt and reimagine how IT operates to better harness the technology’s potential to revolutionize their business.

By Esther Shein

21 Jul 2025 12 mins

Business IT AlignmentChange ManagementIT Strategy

Accenture reimagines IT operations with agentic AI

The global consulting firm has built an AI-powered integration platform to support IT operations.

By Thor Olavsrud

18 Jul 2025 6 mins

AccentureCIOCIO 100

How Danyel Bischof-Forsyth mapped her award-winning CIO journey

The 7 Brew CIO advises CIO aspirants to architect their careers as lattices not ladders, and to embrace lateral moves, learning agility, and their networks as they strike their own paths to the top.

By Dan Roberts

10 Jul 2025 13 mins

Business IT AlignmentChange ManagementInnovation

The tech team leading blockbuster transformation at Hoyts

Hoyts CTO Adam Wrightson sits with CIO editorial director in Australia and New Zealand Cathy O'Sullivan to discuss how digital transformation is changing the cinema experience — from taking a mobile-first approach in order to engage customers and optimize performance, to reinventing behind-the-scenes infrastructure.

By CIO staff

9 Jul 2025 7 mins

CIOChange ManagementRetail Industry

GSA, Oracle sign major deal offering 75% discount on licenses

The pact shows Oracle will discount OCI deeply when it supports their growth strategy, which could bode well for enterprise negotiations.

By Paul Barker

9 Jul 2025 5 mins

Government ITOracleSoftware Licensing

It’s time to retire the ticket: An IT roadmap for agentic AI

Stop paying the innovation tax of legacy IT tickets; the future is agentic AI that solves problems before they are even reported.

By Sean Heuer

7 Jul 2025 7 mins

Artificial IntelligenceIT Operations

CIOs tackle the AI change management challenge

From literacy campaigns to empowering influencers, CIOs are upping their change management game to promote adoption and drive business value with generative AI.

By Beth Stackpole

7 Jul 2025 10 mins

Artificial IntelligenceChange ManagementIT Leadership