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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

news

DoJ gets tough on evaluation of corporate compliance

CIOs now must ensure their AI complies with the law and received adequate human supervision … or else.

27 Sep 2024 6 mins
Compliance Regulation Risk Management
news

ServiceNow certificate error disrupts operations for hundreds of organizations

The expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent.

24 Sep 2024 4 mins
ITSM ServiceNow
tip

4 steps to shift from outputs to outcomes

Companies often measure project success by the work completed on a timeline rather than by the value it delivers to the business. Teams may be busy checking off deliverables, staying on schedule, and meeting budgets. But a focus on outputs can obscur

16 Sep 2024 6 mins
IT Leadership IT Strategy Project Management
news

ServiceNow ‘Xanadu’ brings AI agents to Now Platform

The latest release of ServiceNow’s flagship offering features ServiceNow AI Agents for customer service management and ITSM in a bid to inject intelligence into enterprise workflows.

10 Sep 2024 4 mins
Artificial Intelligence ITSM ServiceNow
brandpost Sponsored byAVEVA

US targets advanced AI and cloud firms with new reporting proposal

By unifying business operations into a single interface, oil and gas companies can improve their efficiency, agility, and reliability, says Rashesh Mody, Senior Vice President, Monitoring and Control Business Unit, at AVEVA.

7 Feb 2022 4 mins
IT Operations
news

US targets advanced AI and cloud firms with new reporting proposal

This, along with other AI regulations, sparks worries for enterprises about escalating compliance costs and curbing innovation.

10 Sep 2024 3 mins
Artificial Intelligence Compliance Regulation
opinion

7 early warning signs of a dying IT project

Projects can lose momentum and support incrementally. If you sense it, do something to correct the course — or pull the plug — now.

10 Sep 2024 7 mins
Project Management
case study

Minor Hotels lays foundations for a purely digital future

Over a decade ago, the Bangkok-based hotel operator began a process of technological change with the aim of creating a robust ecosystem for growth and scale. And with all the technologies that has come its way since, the company continues to flourish

5 Sep 2024 6 mins
Regulation Swift Travel and Hospitality Industry
case study

What tech Infrastructure NSW’s ICT director aligns with business objectives

If business and tech don’t speak the same language, progress stalls. And when it comes to data and content management at the Australian government agency, it’s up to Sean Carritt to make sure nothing gets lost in translation.

29 Aug 2024 5 mins
CIO Compliance Content Management Systems
opinion

7 signs business stakeholders will sink your IT project

IT leaders can reduce project failure risk by regularly touching base with users and stakeholders and immediately stepping when they sense a change in the “project pulse.”

6 Aug 2024 7 mins
Change Management Digital Transformation Project Management
feature

Download the ‘Digital Workplace’ Enterprise Spotlight

In this issue: It’s been decades in the making, and it got a no-turning-back boost from the COVID-19 pandemic. “It” is the digital workplace, the combination of work-anywhere remote access, internet- connected computers and mobile d

1 Aug 2024 1 min
Business Operations Project Management Remote Work