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How Emerging Technology Fights Fraud in the Call Center

To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

11 Jan 2013 4 mins

Biometrics Data Breach Intrusion Detection Software

Bank of America CIO Says Simplification and Risk Reduction Are Keys to IT Success

Bank of America's Catherine Bessant talks about the advantages, and challenges, of being a non-technologist leading IT. She looks at the lessons she's learned from navigating the company's super-sized acquisitions. Bessant also talks a

10 Jan 2013 17 mins

CIO Financial Services Industry IT Skills

How to Revive a Stalled Job Search

Have you been looking for a job longer than you'd care to say? Well, maybe it's time you changed up your game plan. Here are some tips to help you form a new career strategy.

9 Jan 2013 6 mins

CIO IT Jobs IT Strategy

How Royal Caribbean Cruises Manages IT on a Floating City

Royal Caribbean Cruises deploys and uses software to manage a fleet of 40 of the largest ships in the world. Every week, data for thousands of guests is offloaded alongside luggage and souvenirs. Find out how Royal Caribbean manages data on land and

3 Jan 2013 8 mins

Agile Development CRM Systems Mobile Security

More CIOs Are Gaining Stature As Business Strategists

CIOs are earning business credibility, sharpening customer focus and raising ITu2019s strategic profile, according to our 2013 State of the CIO survey.

2 Jan 2013 11 mins

CIO IT Strategy Innovation

Why 2013 Is RIM’s BlackBerry Year

The iPhone isn't that great and the Android OS is woefully insecure. Come Jan. 30, if mobile users take a hard look at their devices and then look at the new BlackBerry 10, RIM could be in for a windfall.

28 Dec 2012 4 mins

Small and Medium Business Smartphones iPhone

10 Resolutions for CIOs to Kick-Start the New Year

Michael Friedenberg shares his top 10 resolutions for CIOs, including losing weight (the legacy IT kind) and lowering your handicap (professional weaknesses).

21 Dec 2012 2 mins

CIO IT Skills IT Strategy

IT Workforce Can’t Meet Demand for Cloud Skills

According to a recent IDC study, demand for cloud skills will increase at six times the rate of overall IT skills and the talent pool simply isn't big enough to accommodate the growth.

19 Dec 2012 5 mins

Budgeting CIO Certifications

9 IT Outsourcing Trends to Watch in 2013

IT outsourcing experts tell CIO.com what to expect in the year ahead. And if they're right, 2013 could be a year of growth for IT service providers and a year of progress for outsourcing customers.

18 Dec 2012 6 mins

H-1B Visas IT Strategy Outsourcing

IT Departments Battle for Data Analytics Talent

Finding personnel to fill analytics positions is only going to get harder as more companies begin to use big data to gain a competitive edge.

12 Dec 2012 6 mins

CIO IT Jobs IT Strategy

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