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IT Strategy

IT Strategy | News, how-tos, features, reviews, and videos

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IT leaders take charge of customer experience

With customer experience (CX) a central tenet for successful digital transformation, IT leaders are evolving their organization’s CX capabilities to deliver impressive results.

21 Nov 2022 10 mins
IT Leadership IT Strategy
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Product-based IT: A blueprint for success

Establishing product ownership, embracing agile, and nurturing the right tech and business talent are part of the success formula for transforming IT organizations and service delivery models.

7 Nov 2022 11 mins
IT Leadership IT Strategy
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Implementation partners get strategic — so should CIOs’ use of them

Seeking to become more transformational, implementation partners are evolving. Here’s how IT leaders can leverage this shift without introducing more risk.

5 Oct 2022 6 mins
IT Strategy
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What IT will look like in 2025

Forward-thinking CIOs are mapping out three-year plans that anticipate newly mainstreamed tech, blended teams, democratized IT, and more emphasis on integration, orchestration, and business results.

3 Oct 2022 10 mins
Emerging Technology IT Leadership IT Strategy
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7 KPIs for customer-centric IT

Becoming truly customer-centric requires access to deep insights and rapid action. KPIs are the tools that help IT discover what external and internal customers really want.

20 Sep 2022 7 mins
IT Leadership IT Strategy
news

IT budgets remain solid, despite tech industry headwinds

While war and supply chain disruptions cause headaches for vendors, demand for IT products and services remains high.

20 Sep 2022 3 mins
Budgeting IT Strategy Technology Industry
news analysis

Top 10 strategic technology trends for 2023: Gartner

Gartner has revealed its top 10 strategic technology trends for 2023, which focus on three themes: optimize, scale and pioneer.

15 Sep 2022 8 mins
IT Strategy
news

Ease of implementation, ROI dominate software buying decisions: report

The B2B software buying process is becoming increasingly complex due to challenges such as changes in buying teams and increasing use of software marketplaces.

14 Sep 2022 4 mins
IT Strategy Software Licensing
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How to create a culture of innovation

Companies are increasingly looking to IT to develop new products and services. Here’s how to transform your IT organization into an innovation engine.

12 Sep 2022 13 mins
Change Management IT Strategy Innovation
opinion

Why every IT leader should avoid ‘best practices’

‘Best’ may be the enemy of good. But in IT, ‘best practice’ is the enemy of good sense. CIOs would be wise to know there are no best practices, only practices that fit best.

18 Aug 2022 5 mins
IT Leadership IT Strategy