Business Operations

AustCyber: Time to ‘harmonise’ bamboozling government cyber advice

What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

To find out your companyu2019s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

With friends like these…you probably need a patent

Cloud startups need to be wary of large incumbent partners that actually have plans to encroach on their business. Patents are part of the answer.

Shadow IT reconsidered: The case for losing control

Line of business users are provisioning technology by doing an end run around IT. But this loss of complete control of the IT estate has its benefits u2014 for the CIO and the company as a whole.

CIO warns of slideware and homogeneity

Tech decision makers must parse whatu2019s real now and what is u201cmarchitecture.u201d

6 steps to help drive consumers to your direct channels

As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.

Martech spending in 2018: What CIOs need to know

From CRM and business intelligence to chatbots and automation, marketers have spending plans across the marketing tech stack.

Now that it’s here, what can we learn from the bumpy journey to GDPR compliance?

Think youu2019re done with hearing about GDPR? Not so fast. Data privacy legislation isnu2019t going anywhere and thereu2019s a lot we can learn from the ups and downs of the EU experience.

How IoT will reinvent supply chain management

Companies are increasingly adding IoT to their logistics operations in pursuit of greater visibility and efficiency in their supply chains u2014 and to stave off disruptions to come.

Cyber research centre crowns Rachael Falk as CEO