Digital Transformation

PSE&G enlists virtual assistant to better serve its customers

PSEG is using Amazon.comu2019s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

IDC: SaaS captures lion’s share of Aussie public cloud services revenue

Wyndham’s digital innovation elevates the customer experience

With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.

Bunnings MD gives thumbs up, smiley face to Facebook’s Workplace

An award-winning company from Down Under gives today’s seniors the power to access the services they need while keeping control of their own destinies and preserving their independence.

Bunnings MD gives thumbs up, smiley face to Facebook’s Workplace

Coles’ Roger Sniezek talks about getting cosier with Microsoft

Coles migrates to Azure to boost digital across entire business

Physical cash over apps preferred when splitting bills for booze or food

OnePath continues to invest in and improve AI underwriting engine

CoreLogic welcomes robots into the mix at property service provider