Enterprise Applications

14 proven ways to connect with customers

There are many ways to connect with customers, but which ways are the most effective? Business owners and managers as well as customer relationship experts share their tips on how and where to best engage with existing and prospective customers.rn

8 Ways Business Intelligence Software Improves the Bottom Line

Business intelligence experts and IT executives share their tips on how BI software can improve your bottom line and make your organization more efficient.

When Customer Service Goes From Bad to Worse

The root causes of the worst customer service and support problems usually stem from bad decisions and sloppy actions in upstream departments. These poor choices make it all too easy for otherwise-innocent service reps to make a bad situation worse.

Top CIOs Become Business Process Czars

CIOs use their unique position--which allows them to see the broad array of interactions among employees, customers and business partners--u2029to streamline business processes and make their companies more competitive

How Vail Resorts Uses IT to Profile Skiers

Kirsten Lynch, CMO at Vail Resorts, says her partnership with the CIO leads to better guest experiences.

How Outdated Tech in the Supply Chain Threatens Your Safety

Headlines scream about tainted food, drug shortages and untraceable guns. Part of the problem is that inadequate technologies and data silos make it tough to trace problems back to their source.

Building a psychic IT network

Can Social Media Make ITSM Fun Again?

Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

15 Free Google Reader Alternatives

Don't get left in the dark when Google Reader shuts its doors on July 1. Check out this list of free alternatives that will let you continue to keep tabs on the news you need.

Big Data Will Drive the Industrial Internet

While most big data headlines focus on sentiment analysis and other marketing activities, multinational conglomerate GE sees a future in which machine-to-machine communication and big data analytics spur a wave of innovation on par with the Industria