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Those darn Apple ads just get funnier. Still, as Thanksgiving approaches, the folks at Microsoft have plenty to be thankful for, particularly on the Windows 7 and Bing fronts.
Most customers think about CRM as a sales and marketing system. But in many industries, the customer actually has more contact with customer service. When should CS be running the CRM show, and what changes when they do?
So much for Apple hero worship.
Are you a believer in the Cloud Gospel of Salesforce.com's CEO? His followers -- and ego -- grow larger each day.
The online clothing retailer uses customer experience monitoring tools to find website bugs and rescue lost sales.
LinkedIn today opened a set of APIs to software developers who want to build apps to interact with the social networking service. With this move, LinkedIn jumps into a growing battle between Google, Facebook and others that want to be the center of y
In the spirit of celebrating one of the hottest social media trends this yearu2014Twitteru2014I offer my closing column of 2009 in "tweet" format.
Businesses want information to flow cheaply, easily throughout organizations, but information management is absurdly expensive.
Chief information officers heard first-hand accounts from their colleagues about moving to Google Apps at a recent roundtable, with New Zealand Postal Services, AAPT and Mortgage Choice all migrating to the cloud applications.
New supply-chain import data analyzed by Panjiva, as well its new Trends product, shows who's hot and who's not this holiday gift-giving season. Watch out kiddos: Coal imports are on the rise!
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