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United Airlines gives employees the digital tools to make customers happy

CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.

25 Jan 2023 8 mins

Digital Transformation Employee Experience Travel and Hospitality Industry

Microsoft’s latest OpenAI investment opens way to new enterprise services

Microsoft is investing billions more into OpenAI, the company behind ChatGPT, and plans to roll out new enterprise services based on the company’s generative AI products.

24 Jan 2023 8 mins

Chatbots Generative AI Microsoft

Lawsuit claims IBM falsely used mainframe sales to boost AI, cloud businesses

A securities fraud lawsuit filed against IBM accuses the tech giant of deceiving investors by shifting mainframe revenue to make its cloud and AI-based Watson products appear to be in high demand.

19 Jan 2023 5 mins

IBM Legal Technology Industry

Google Cloud for Retailers adds AI-based inventory, e-commerce tools

The new capabilities include a shelf-checking AI feature and updates to Google Cloud's Discovery AI and Recommendation AI services for retailers.

14 Jan 2023 4 mins

Artificial Intelligence Retail Industry Supply Chain

Nvidia offers retail loss prevention software to accelerate accelerator chip sales

As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus.

13 Jan 2023 5 mins

Artificial Intelligence IT Strategy Retail Industry

Agritech forces gain ground across Africa

How the latest collaborations between African farmers and IT leaders are strengthening agricultural sectors and economies despite ongoing difficulties.

12 Jan 2023 10 mins

Agriculture Industry CIO Startups

Salesforce to cut 10% of its global workforce in restructuring plan

In a filing with the SEC, Salesforce, the latest company to announce a round of mass layoffs, said it expects to incur charges of up to $2.1 billion relating to severance pay and office closures.

5 Jan 2023 3 mins

CRM Systems Technology Industry

IBM reorganizes partner program to incentivize indirect sales

Clients should receive the same service from partners as they receive from IBM, the company says.

4 Jan 2023

Outsourcing Resellers Technology Industry

The biggest enterprise technology M&A deals of 2022

2022 saw multiple billion-dollar-plus acquisitions in hardware, software, and services, as well as plenty of smaller, strategic merger activity in areas vital to enterprise IT.

30 Dec 2022 22 mins

Industry Mergers and Acquisitions

What is DataOps? Collaborative, cross-functional analytics

DataOps (data operations) brings together DevOps teams with data engineers and data scientists to provide the tools, processes, and skills to enable the data-driven enterprise.

22 Dec 2022 7 mins

Collaboration Software Data Mining Small and Medium Business

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