IT Management

Lifeline upgrades call centre, aims to increase capacity by 250,000 calls per year

Q&A: Programmed Group CIO, Mike Disbury

Ten Signs Technology is Everywhere

IT is showing up in the most unusual places, from touch-screen tables at a London restaurant to virtual-reality therapy for soldiers returning from Iraq. Check out these tech applications compiled by CIO magazine editors.

Programmed Group cuts down backup times — 70 per cent reduction

Work Your Plan; Don’t Sweat Your Budget

The annual budgeting process produces too many headaches. Here's how to make the plan more relevant.

Is There a Lack of Innovation From Outsourcers?

Two out of five offshore outsourcing customers say lack of innovation from providers is their biggest challenge. But customers need to invest much more to make that happen.

Goulburn-Murray Water develops software solution to navigate water rights

Ergon Energy to switch on spatial data collection project

How to Reevaluate Outsourcing Contracts Best Practices

In order to effectively address contractual protections for threats existing in today's environment Forrester urges sourcing professionals to consider variations on time-honored outsourcing contractual best practices.

IT Outsourcing Providers Could Profit from Double Dip Recession

IT and business process outsourcing activity declined in the third quarter of 2011, but if the economy weakens, analysts expect more outsourcing--particularly offshore--in the coming months.