IT Operations

Tech chiefs to vendors: You’re pretty average, really

5 ways businesses are modernizing ITSM

ITSM is more than service management; itu2019s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.

Finding the holy grail of centralized employee services

How to deliver operational efficiency, provide a great employee experience, and ubiquitously deploy it via the cloud.

User vs. service incidents: what’s the distinction?

Think gymnasium and magnesium. They rhyme, but theyu2019re different.

NAB CISO departs for QBE in bank security restructure

What Microsoft's Cloud Agenda Means for You

NAB CISO departs for QBE in bank security restructure

Lessons enterprise service management professionals can learn from the FIFA World Cup

One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service

AustCyber: Time to ‘harmonise’ bamboozling government cyber advice

Challenges and opportunities in California’s new privacy law

Despite its democratic deficit, Californiau2019s new regulations create an opening to get U.S. national privacy policy right.

6 secrets for supercharging the IT help desk

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

Australian consumers want businesses to encrypt their data, whatever that means