IT Operations

Updated: Industry dissects rollout of data breach laws in Australia

Legally snooping on employees a doddle in Australia, finds law firm analysis

Risky AI business: Navigating regulatory and legal dangers to come

Artificial intelligence poses a wide range of hidden and unknown dangers for enterprises deploying the technology. Hereu2019s how to guard against the legal and compliance risks of AI.

Service management – more than just IT

The list of tasks that service management can address in every department in the enterprise is almost endless.

NSW government to subsidise cyber training

NSW government to subsidise cyber training

3 pillars of devops success for 2018, part 3

The compliance and regulatory needs that software companies must satisfy.

The service desk of our times

The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation.

Guilty as charged

Even when users agree to your standard IT measurements you canu2019t assume your measures are predictors of satisfaction.

Nobody likes apps that crash

Why developers should pay attention to their crash reports.

What is ESM? When service management evolves beyond IT

The term enterprise service management was born when adoption of ITSM concepts or ITIL started to spread in other departments.