IT Operations

Two ITIL processes that will protect your existence

Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle?

The 5 key components to creating a goal-oriented technical operation

Here's how to build a technical operation that is aligned with your business objectives and focused on making targeted improvements.

AIOps combines machine learning and automation to transform IT operations.

AIOps provides greater efficiencies and reduced operating expenses for cloud based companies.

CIO gives Sydney Water a new flow

SAP sets a course for the future

SAP sets a course for the future

At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?

A tech company CEO de-hypes digital transformation

ServiceNow's new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation

UNSW team takes top spot in national cyber challenge

Municipal shared services agreements for information technology

Are shared IT services for municipalities a good deal? What are the risks and do they really save money or will you be stuck with a nightmare scenario from which you can never extricate your organization?

Australia’s gate ‘wide open’ for email spoof attacks

Fairfield City Council seeking IT chief