IT Operations

County/municipal IT customer service and the RACI model

Do you assume that your managers and staff members will apply common sense to daily operational activities? If so, you may be in trouble. Let's look at how you can use the RACI model and other IT governance tools to address the deficiencies of D

3 telltale signs it’s a real digital transformation

It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can help you stay on the right path.

Flood prone council’s IT team bouyed by infrastructure overhaul

Call for less talk, more hacktion in Regtech

A glimpse into the future of the IT organization

Sleeper Updates May Affect Your Organization Sleeper Updates May Affect Your Organization

A glimpse into the future of the IT organization

As companies continue to depend more on cloud platforms and outsourced services, the role of an IT organization is changing

ANZ bank goes all-in with ‘Scaled Agile’ approach

Information governance for counties and municipalities

Most local governments don't have formal information governance programs, but adopting IG would reduce risks, lower costs and improve the quality of services.

Industry 4.0 is the blueprint for the future of IT

When you think about IT's future, you probably donu2019t think about factories. But the evolution of something called Industry 4.0 may be the model for IT's future strategy

FM giant Sodexo taps data in tech transformation

Face-off: ServiceNow vs. Zendesk for IT service management

Considering an IT service management (ITSM) suite? Download this free report for side-by-side comparisons of rival products from ServiceNow and Zendesk, based on reviews written by enterprise users of the products.