IT Operations

UNSW Canberra plans cyber militia

Sydney Water to ‘rip and replace’ core systems

Breaking through the uncertainties in a digital transformation

How a company transformed from a product supplier to a leader in innovative services.

Collaboration and clients key as RSM launches ECM in the cloud

Financial services firms struggling with ecommunications

In its sixth annual survey of electronic communications compliance, compliance and ediscovery specialist Smarsh reports that financial services firms are struggling to retain and supervise the growing volume and variety of ecommunications.

Stop hurting your IT operations

Many times, we hurt our IT operations unintentionally by not performing various activities that are essential to the delivery of an IT service.

Businesses lack a streamlined approach to digital transformation

Most business executives understand the importance of digital transformation, but they aren't prepared for how quickly they need to adapt, according to research from Gartner.

Social media a missed opportunity for customer service

A new report suggests most companies simply don't understand how effective social media can be for customer service, and majority of brand feedback people leave on social sites is ignored.

6 traits engineers need to succeed as IT leaders

Finding managers who motivate, lead and inspire is easier said than done. Here are six tips for hiring IT leaders with successful outcomes.

Analytics comes to IT service management

ManageEngine, a division of Zoho, is looking to leverage its IT management domain expertise to offer a self-service IT analytics solution to help IT better utilize the data it generates.