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IT Strategy

IT Strategy | News, how-tos, features, reviews, and videos

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9 CRM trends for 2025: AI reshapes the customer equation

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

27 Mar 2025 9 mins
CRM Systems IT Strategy Technology Industry
opinion

A strategic approach to legacy platform modernization: Minimizing risk while maximizing value

Old systems hold your data hostage. Modernizing them is tough, but essential. How do you upgrade without crashing your business?

26 Mar 2025 10 mins
Digital Transformation IT Strategy SAP
opinion

7 types of tech debt that could cripple your business

IT leaders need to look beyond legacy systems to see what’s really holding their IT agendas back from delivering transformative results.

25 Mar 2025 10 mins
Devops Enterprise Architecture IT Strategy
news analysis

88% of AI pilots fail to reach production — but that’s not all on IT

Unclear objectives, insufficient data readiness, and a lack of in-house expertise are sinking many AI proofs of concept. So too are zealous POC greenlighting and misguided pressure from the top.

25 Mar 2025 4 mins
Business IT Alignment IT Strategy Innovation
brandpost Sponsored byHewlett Packard Enterprise

Why CDOs should prioritize ESG in data strategy

The recent widespread DDoS attack is making CEOs nervous. As the CIO, you need to be able to address, what happened and why, and provide recommendations on what needs to be done to protect company data.

27 Oct 2016
CIO Cyberattacks Cybercrime
opinion

Why CDOs should prioritize ESG in data strategy

Chief data officers: ESG data's not a side quest. Your data's green footprint — or lack thereof — defines your future. Lead now, or get left behind.

19 Mar 2025 14 mins
Chief Data Officer Data Governance IT Strategy
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9 key metrics for IT success

IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success.

18 Mar 2025 12 mins
IT Leadership IT Strategy
feature

11 surefire ways to fail with AI

From downplaying data management to underestimating the importance of measuring outcomes, too many AI projects suffer from key strategic oversights and mistakes.

17 Mar 2025 9 mins
Artificial Intelligence Business IT Alignment IT Strategy
opinion

Why thinking like a tech company is essential for your business’s survival

Innovate, secure, adapt. AI's here: shape it or be shaped. The time to future-proof is now.

13 Mar 2025 8 mins
Generative AI Hiring IT Strategy
opinion

Multicloud: Tips for getting it right

If you are pursuing a multicloud strategy, you should carefully balance your requirements with the services offered. Here’s what to look for.

12 Mar 2025 11 mins
Amazon Web Services IT Strategy Microsoft Azure
feature

How to know a business process is ripe for agentic AI

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.

11 Mar 2025 10 mins
Business Process Management IT Strategy Robotic Process Automation