Tomorrow’s Enterprise Service Management Today

How to delight end users through personalized experiences, faster outcomes, and improved productivity

BMC Helix: Leading the charge in Generative AI-driven enterprise service management

Generative AI, large language models (LLMs), and AI service management (AISM) have the potential to redefine the entire ESM sector completely.

By Jeff Miller

Aug 28, 2023 4 mins

Artificial Intelligence

How Vodafone automated sales and operations management

Vodafone faced customer experience challenges common to communications service providers. With the help of BMC, the company developed a three-pronged strategy to overcome these hurdles.

By Jeff Miller

Aug 21, 2023 3 mins

Artificial Intelligence

ESM: Delight employees with personalized, accessible digital experiences

ESM helps to reduce employee stress so they can find needed answers faster, automate tasks, and focus on what they do best.

By Jeff Miller

Aug 14, 2023 4 mins

Build Automation

Enterprise DevOps: Leverage ESM data to improve speed and agility

ESM data can help enterprise DevOps teams gain the same collaborative agility and responsiveness as startup teams. But only if done right.

By Jeff Miller

Aug 7, 2023 4 mins

Data Center Automation

Zain Kuwait and BMC Helix: Creating customer service management excellence together

Zain Kuwait relies on BMC Helix enterprise service management solutions to enable its distributors, branches, shops, and call centers to deliver the exceptional service experiences its customers have come to expect.

By Jeff Miller

Jul 31, 2023 4 mins

IT Leadership

BMC Helix: Huisman Equipment’s secret to a drastically improved HR experience

Huisman modernized internal processes for service desk tickets across multiple aspects of the business to better empower employees with a centralized, highly automated platform across its IT, HR, facilities, and maintenance units.

By Jeff Miller

Jul 19, 2023 4 mins

Data Center Automation

How Buchanan Technologies leveraged ESM to improve quality of service across lines of business

By partnering with BMC Helix IT Service Management, Buchanan gained a holistic view of not only its environment but also that of its customers, to transform the IT Service Desk experience.

By Jeff Miller

Jul 13, 2023 3 mins

Build Automation

ESM Efficiency: How Balfour Beatty delivered a better digital employee experience for 21,000 users

BMC Helix Enterprise Service Management solutions, powered by BMC Helix ITSM and BMC Helix Digital Workplace, enabled Balfour Beatty to consolidate its service catalog, improve IT capabilities, and integrate its current systems.

By Jeff Miller

Jul 7, 2023 3 mins

Data Center Automation

How traditional and generative AI are transforming Enterprise Service Management

Despite the intense hype around ChatGPT, the public face of generative AI technology, might not be appropriate for enterprise service management. Enterprises need an alternative GPT solution that draws heavily from their own internal data.

By Jeff Miller

Jul 4, 2023 3 mins

Artificial Intelligence

Enterprise Service Management delivers excellent user experiences across IT and non-IT lines of business

Manual processes will never attain the quality of experience and level of service that end-users have come to expect. Enter Enterprise Service Management.

By Jeff Miller

Jun 23, 2023 4 mins

Business IT Alignment

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New survey reveals key differentiator for successful AI adoption: IT modernization

By Jeff Miller

Aug 15, 20257 mins

Artificial IntelligenceMachine Learning

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Aug 6, 202519 mins

CIO Leadership Live

Is the AI skills shortage a threat to IT leaders? | What IT Leaders Want, Ep. 10

Aug 4, 202527 mins

CIOCyberattacksGenerative AI

Alitheon fights counterfeits with photo fingerprinting tech

Aug 14, 202514 mins

FraudMachine VisionManufacturing Industry

RelationalAI transforms enterprise data in Snowflake via GenAI, knowledge graphs

Aug 6, 202524 mins

Data IntegrationData QualityGenerative AI

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Aug 6, 202519 mins

CIO Leadership Live

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Tomorrow’s Enterprise Service Management Today

BMC Helix: Leading the charge in Generative AI-driven enterprise service management

How Vodafone automated sales and operations management

ESM: Delight employees with personalized, accessible digital experiences

Enterprise DevOps: Leverage ESM data to improve speed and agility

Zain Kuwait and BMC Helix: Creating customer service management excellence together

BMC Helix: Huisman Equipment’s secret to a drastically improved HR experience

How Buchanan Technologies leveraged ESM to improve quality of service across lines of business

ESM Efficiency: How Balfour Beatty delivered a better digital employee experience for 21,000 users

How traditional and generative AI are transforming Enterprise Service Management

Enterprise Service Management delivers excellent user experiences across IT and non-IT lines of business

Show me more

New survey reveals key differentiator for successful AI adoption: IT modernization

The third leg of the stool: Technology's role in M&A

What CIOs can do when AI boosts performance but kills motivation

Weights & Biases: What it really takes to successfully adopt generative AI

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Is the AI skills shortage a threat to IT leaders? | What IT Leaders Want, Ep. 10

Alitheon fights counterfeits with photo fingerprinting tech

RelationalAI transforms enterprise data in Snowflake via GenAI, knowledge graphs

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Tomorrow’s Enterprise Service Management Today

BMC Helix: Leading the charge in Generative AI-driven enterprise service management

How Vodafone automated sales and operations management

ESM: Delight employees with personalized, accessible digital experiences

Enterprise DevOps: Leverage ESM data to improve speed and agility

Zain Kuwait and BMC Helix: Creating customer service management excellence together

BMC Helix: Huisman Equipment’s secret to a drastically improved HR experience

How Buchanan Technologies leveraged ESM to improve quality of service across lines of business

ESM Efficiency: How Balfour Beatty delivered a better digital employee experience for 21,000 users

How traditional and generative AI are transforming Enterprise Service Management

Enterprise Service Management delivers excellent user experiences across IT and non-IT lines of business

Show me more

New survey reveals key differentiator for successful AI adoption: IT modernization

The third leg of the stool: Technology's role in M&A

What CIOs can do when AI boosts performance but kills motivation

Weights & Biases: What it really takes to successfully adopt generative AI

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Is the AI skills shortage a threat to IT leaders? | What IT Leaders Want, Ep. 10

Alitheon fights counterfeits with photo fingerprinting tech

RelationalAI transforms enterprise data in Snowflake via GenAI, knowledge graphs

Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

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