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Customers vote with their feet, every day, at every stage of the transaction. Unfortunately, most companies' CRM systems can't hear what customers are saying, or measure what they are requesting.
Vendors seem to think what CIOs want is a one-stop-shop solution. But what CIOs really want is something far more precious: Salespeople who actually understand the individual customer's business.
CRM projects seem to take forever. What if you could cut project time by 30 percent or more?
A new study from KPMG shows CIOs are putting more pressure on outsourcing providers.
New research shows that business managers won't wait for IT anymore.
Cost gets downgraded as Tesco inspires CIOs to lead customer understanding KPMG study finds.
Self-service BI is a worthy strategy that lets managers circumvent IT to get key data fast, says Aberdeen. But it's a risky idea
Several Indian outsourcing providers have announced big contract wins in recent days.
When business intelligence is used to inform business process changes, companies find new ways to save money and connect more closely with customers.
You don't (always) work in your pajamas. But you do occasionally snarf nachos while on a conference call and wonder if anyone hears your crunching. Hey, it takes one to know one: Here's what's really happening inside the mind of a tele
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