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The insurer is going cloud native by rebuilding its core applications to align with next-generation business processes tailored to enhance and accelerate the customer experience.
Ben Peterson, head of People Product, shares how the Fortune One retailer went from vision to viable with its gen AI My Assistant in sixty days.
As we near the first anniversary of ChatGPT’s public release, IT leaders are pushing forward gen AI pilots and production use of a technology viewed to be industry-redefining — and shrouded by unknowns.
Fresenius Medical Care has developed a predictive model using machine learning and cloud computing to help proactively identify when kidney dialysis patients might be suffering a potentially life-threatening complication.
Why Zain Kuwait partnered with BMC Software: An ongoing commitment to service management excellence
With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat
With tech talent markets tight, internal hires and transfers of promising IT hopefuls from other business units can be a great answer. But a respectful win-win approach is the best way to poach.
Despite strategic alignment among IT and business leaders, technical and transformational initiatives still fall flat at an unacceptable rate. Here’s how IT can learn from its mistakes.
The days of the conference room speaker phone are done. Facilitating meetings with in-room and remote participants these days requires new technology, new processes, and purpose.
To be a truly great project manager you must be a strategic business partner fully vested in organizational success — and be able to roll with inevitable setbacks. Here’s how elite project managers stand out.
From establishing win-win partnerships to making the most of emerging technologies such as generative AI, business strategy is at the center of everything IT leaders commit to, Dickson says.
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