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Midsize IT Outsourcing Providers Offer Hidden Value

There's a growing shift from tier 1 offshore outsourcing providers to midsize IT services players. Scale and price are no longer the sole interest of outsourcing customers. They are seeking agility, flexibility, vertical alignment, responsivenes

Sep 20, 2013 4 mins

IT Leadership IT Strategy Outsourcing

How to Build the Ultimate Fantasy IT Team

In the spirit of Fantasy Football, technology pros share their insights, strategies and top draft picks for their dream Fantasy IT team.

Sep 19, 2013 6 mins

CIO IT Jobs IT Skills

Government Networks Unprepared for Cloud, Big Data Transitions

A new survey of federal network managers reveals that government agencies are not ready for the arrival of the 'big five' tech transformations -- cloud computing, big data, security, mobility and data center consolidation.

Sep 18, 2013 4 mins

CIO Government Government IT

Lessons on the Future of IT From ‘Future Shock’ and ‘The Singularity Is Near’

Alvin Toffler introduced to the term 'information overload,' while Ray Kurzweil told us we'll be overload with more information each decade than in the previous century. There's a lesson for the IT departments of today (and tomorr

Sep 17, 2013 7 mins

Careers Innovation Virtualization

China Struggling to Compete in the IT Outsourcing Arena

China is looking to compete with India on the global IT outsourcing stage. However, its progress has been slow due to a sluggish IT and business process services industry, a lack a IT talent and a bad reputation for intellectual property protection a

Sep 12, 2013 4 mins

Intellectual Property Legal Outsourcing

Big Data Drives City of Buffalo’s Operation Clean Sweep

By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood

Sep 6, 2013 7 mins

Big Data Government Government IT

Call Center Outsourcing Buyers Want More Than Cost Savings

As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.

Sep 6, 2013 4 mins

H-1B Visas Outsourcing

Have We Reached Gadget Fatigue?

Smartphones are everywhere, and smartwatches are poised to follow. Techies are eying Google Glass. And we now wear our technology on our sleeve. Have we finally reached gadget overload? CIO.com senior writer Tom Kaneshige isn't afraid to say, &#

Sep 5, 2013 5 mins

Innovation Mobile Small and Medium Business

Offshoring Will Kill 1.5 Million IT Jobs by 2017

Approximately 1.5 million IT jobs will be eliminated by offshoring and productivity improvements, according to the Hackett Group. And those jobs are not coming back.

Aug 30, 2013 3 mins

Careers IT Jobs Outsourcing

How to Get Multiple IT Outsourcing Providers to Play Nice

Why can't your IT service providers all just get along? Here are steps you can take throughout the multisourcing lifecycle to get everyone working together.

Aug 23, 2013 5 mins

CIO IT Strategy Outsourcing

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