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CIO Ensures Western Union Is Wired for the Future

In the latest installment of the IDG Enterprise CIO Interview Series, Western Union's John Dick talks about how his team is helping the company capture the opportunities that mobility and social networking offer. Dick also discusses how he re-ar

Feb 24, 2012 18 mins

CIO IT Strategy Innovation

Cloud Workshop Focuses on Rediscovering the User

In shop class, they tell you to measure twice and saw once. IT isn't so different. BMC's cloud workshop offers an object lesson in why it pay offs to bring the vendor, IT and the end user together before a new project is designed and deploy

Feb 24, 2012 5 mins

CIO CRM Systems Small and Medium Business

Adopting ITIL, COBIT Is Not Always the Best Practice

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good--particularly when implemented by third-party IT service providers.

Feb 21, 2012 3 mins

IT Governance Frameworks IT Strategy ITIL

How to break down the OpEx vs. CapEx cloud computing debate

Cloud computing is too often reductively branded as an economic calculus that would trade a CapEx model for an OpEx model. But it's a little more complicated than that. Bernard Golden explains what we talk about when we talk about cloud computin

Feb 17, 2012 7 mins

Budgeting CIO IT Strategy

How to Manage a Distributed Development Team

Managing developers is always a challenge, but supervising a distributed development team adds complications and costs. However, with consistency and a little (OK, a lot) of communication, it's a proven approach that can -- among other things --

Feb 16, 2012 6 mins

Developer Mentoring Remote Work

How To Transform Strategic Supplier Relationships

Surveys reveal that sourcing vendor management professionals are dissatisfied with their strategic/partner vendors. Forrester has identified and outlines three characteristics that are key to transforming strategic supplier relationships from duels i

Feb 15, 2012 6 mins

IT Strategy Innovation

China’s Labor Conditions: Why Is Apple Being Singled Out?

Apple should not be singled out for outsourcing manufacturing to Communist China, but the company also shouldn't be surprised that the freedom-loving customer base it cultivated is disappointed.

Feb 13, 2012 4 mins

Consumer Electronics IT Leadership Outsourcing

How to Save the IT Industry in 4 (Not So Easy) Steps

Offshore outsourcing is again a hot topic this election year, but the solutions U.S. politicians are proposing will do little to prop up the American IT services industry. If government leaders really want to save U.S. IT jobs, here's what they

Feb 12, 2012 6 mins

IT Leadership IT Strategy Outsourcing

Apple Innovation: 10 Future Tech Ideas

How will Apple fare in the post-Steve Jobs era? Everyone is wondering whether or not Apple can deliver amazing technology in the future. From the wacky to the reasonable, here's a list of innovation ideas.

Feb 9, 2012 4 mins

Innovation Mobile Small and Medium Business

Shakeup At Nokia: it’s Laying Off 4,000, Moving Work to Asia

Nokia is moving more of its manufacturing to Asia, the company says, and it is laying off about 4,000 workers by year-end at three factories in Europe and Mexico.

Feb 8, 2012 2 mins

IT Leadership Staff Management

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