IT Operations

The ‘future of work’ in the digital era may not be what you think

Despite all the banter about the u2018future of worku2019 no one is talking about what that really means. Our inability to see through our present reality has limited and tainted our discussions about how work will fundamentally transform over the ne

On technological ‘terrors’

Or fools with tools are still fools...even in 2019.

15 IT resolutions for 2019

Tech teams need to lose the grunt work, go on a dev diet, and exercise more strategic thinking.

AI’s dark secret? A desire for data without bounds

The AI revolution is hungry for personal data. The U.S. needs to pursue federal privacy legislation before machine intelligence and surveillance intersect.

9 AI project mistakes to avoid

9 AI project mistakes to avoid

From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project's prospects for delivering business value.

12 IT change management practices

Digital organizations are the living things with the ability to continually change as the world changes and evolves with an intersecting and interacting business ecosystem seamlessly.

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

When is it time to say goodbye to Accenture, Deloitte, IBM or KPMG?

You have probably invested a great deal of time and effort selecting your SI and more than likely written them a few sizable checks. So how do you end the relationship once it's clearly become one-sided?

ServiceNow certification guide: Mastering ITSM

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform.

10 must-have skills for ITSM pros

If you work in IT service management, these are the 10 skills youu2019ll need in order to be successful in the years ahead.