IT Operations

Nobody likes apps that crash

Why developers should pay attention to their crash reports.

What is ESM? When service management evolves beyond IT

The term enterprise service management was born when adoption of ITSM concepts or ITIL started to spread in other departments.

The real reason you’re failing at PCI DSS compliance

For more than a decade, organizations have struggled to achieve and maintain PCI DSS compliance. The problem isn't knowledge or technology; it's proficiency.

Smarts from within: 3 reasons to embrace machine learning

Why investing in machine learning technology and AI capabilities makes sense to drive smarter and more automated enterprise service management.

It was never about ITIL

It was never about ITIL

Really. It never was.

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

Regulatory technology: innovating compliance and your business

Regulatory technology can help to not only effectively manage regulatory requirements, but also help companies to enhance customer service and develop new offerings.

Who needs an IT service desk analyst anyway?

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources wonu2019t.

Compliance strategy is just the start of your privacy program

Understanding the conflicting privacy regulations in countries around the world.

Unlike the Staples Easy Button, there’s no GDPR Forget Button

Companies staring down the GDPR deadline either with no plan or a poor plan are probably wishing they could press a button so that compliance with the 2018 regulation would be fast and easy. Unfortunately for them, the Forget Button doesnu2019t exis