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Apple launches new @AppleSupport channel on Twitter

Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.

Mar 4, 2016 3 mins

Apple MacBook iPhone

Fear, Loathing and ITIL in Las Vegas

I know you've been on the edge of your seat waiting to find out what Martin Short has to do with ITIL/ITSM. The wait is over. I'm back from Las Vegas and I have an answer for you -- nothing.

Mar 3, 2016

Developer IT Governance Frameworks Technology Industry

How IT can help users help themselves

A high-quality, self-service knowledge base search can help users help themselves and ease pressure on your IT department.rn

Feb 25, 2016

IT Governance IT Strategy Technology Industry

IT service management, pink elephants and Martin Short

Sounds like some sort of strange dream, doesn't it? It's not u2014 it's the Pink16 conference I attended last week in Las Vegas, Nevada.

Feb 25, 2016

CIO CMO CTO

How to manage the risks and costs of software compliance

Software compliance can be a tricky u2013 and expensive u2013 challenge for most IT leaders. Luckily, tech solutions let you manage software assets.

Feb 24, 2016

Compliance Enterprise Applications

Hiring trends for 2016: Welcome to the gig economy

According to a recent study on hiring trends, the number of workers hired as freelance or contract workers has risen in the past two years, and itu2019s expected to increase.

Feb 24, 2016

CIO CMO CTO

Security, availability, and compliance — by design

Build the technology, processes, and culture to enable enterprises to move like startups

Feb 12, 2016

CTO Compliance IT Leadership

Business leaders lack confidence in IoT technology

Businesses are slowly starting to adopt Internet of Things technology. However, a survey from IT staffing firm TEKsystems shows that while leaders understand the impact of the IoT, overall confidence in its adoption is low.

Feb 8, 2016

ERP Systems IT Strategy Technology Industry

How Microsoft CIO Jim DuBois changed the IT operating model

Microsoft's CIO says he and his team think in terms of service offerings and end-to-end business processes, rather than projects and applications, and that helped the company adopt a new IT operating model.

Feb 2, 2016

CIO ITSM SaaS

Logistics company saves big by ditching Oracle support

BDP International slashed its annual Oracle database software support fees by more than half thanks to the help of a third-party vendor. It's a trend that's catching on with CIOs.

Jan 22, 2016

CIO Tech Support Technology Industry

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