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IT Strategy

IT Strategy | News, how-tos, features, reviews, and videos

opinion

Does your AI plan account for safety?

It might only take a troublesome naysayer to sabotage an otherwise promising AI program.

Dec 4, 2018
Artificial Intelligence IT Strategy Technology Industry
opinion

A practical guide to KBQ-led enterprise AI strategy

As we approach the peak of the artificial intelligence hype cycle, enterprises need to take a strategic approach to implementing their cutting-edge tech solutions.

Nov 30, 2018 8 mins
Artificial Intelligence IT Strategy Technology Industry
feature

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

Nov 30, 2018
BPM Systems Digital Transformation IT Governance Frameworks
feature

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

Nov 28, 2018 7 mins
Artificial Intelligence Digital Transformation IT Strategy
feature

How to establish a thriving IT innovation hub

Innovation and disruption are essential for business success. An in-house tech hub will help your enterprise meet both goals. Here's how to get started.

Nov 19, 2018
Emerging Technology IT Strategy Innovation
opinion

Outcome quadrants: Move initiatives from tragic to strategic

Start by classifying your digital-business initiatives from an outcome perspective.

Nov 14, 2018
CIO IT Leadership IT Strategy
feature

CIO Digital Magazine: Fall 2018

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.

Nov 14, 2018 3 mins
Agile Development CIO Digital Transformation
feature

6 soft skills IT needs to succeed in the digital era

When it comes to transformation, tech expertise goes only so far. IT leaders must look for and develop traits not traditionally required for technologists in order to succeed in the years ahead.

Nov 13, 2018
Digital Transformation IT Skills IT Strategy
feature

IT budgeting mistakes to avoid

Rising costs can sneak up on you. Hereu2019s how to prevent runaway technology spending before it hamstrings your IT operations.

Nov 12, 2018
Budgeting IT Leadership IT Strategy
feature

5 digital transformation trends for 2019

Expect companies to scale-back their Big Bang change rhetoric in favor of a more iterative approach to innovation, a shift to product management, and renewed efforts around operational efficiency.

Nov 7, 2018
Digital Transformation IT Leadership IT Strategy