Networking

Multi-Channel CRM: It’s in Your Future

Answer the phone!

Seven Quick Tips for Videoconferencing Beginners

New to videoconferencing? Researching an enterprise deployment? Make sure you addressed these seven issues before you sign a vendor contract or start up a video project.

Review: Viewsonic Monitor with Webcam—Not Ready for Its Close-Up

Viewsonic's affordable VX2255wmb monitor sports built-in webcam, microphone and speakers, suitable for telecommuters and remote workers who are ready to crank up instant messaging with video. Our hands-on conclusion: The monitor looks great. The

The Case for Outsourcing E-Mail Management

How can you stop enterprise e-mail management from gobbling large amounts of IT time and money? Outsource it, say a growing number of CIOs.

Data Leaks: What You Don’t Know Will Hurt You

How do you know employees aren't transmitting sensitive data off your network if you're not bothering to look? How one company found a technology answer that led managers to institute new training programs and other changes.

How One CIO Escaped E-Mail Attachment Hell

The CIO at an insurance company found a network appliance to help sift through chunky attachments before they reach end-users.

WAAV Targets Consumers, Enterprises and 1st Responders With Dual-Network, In-Car Broadband

In Search of the Right Search Technology for Your Customers

Hint: The answer is not always Google. CIOs share their hard-earned lessons.

Seven Reasons for Your Company to Start an Internal Blog

Proponents say an in-house blog can be like a bulletin board, communication tool and culture enhancement. Plus, it's better than tracking projects by e-mail.

How Organized Crime Uses Technology to Make Money

Stock scams, identity theft, you name it, this character has seen it. A fictional "CIO to the mob" explains how organized crime profits from IT.