Networking

The best customer service now comes from you

Despite decades of tradition, the most successful corporations are ditching the concept of customer service in favor of investments in IT automation u2013 and have never been more profitable

6 things retail CIOs need to keep in mind in 2017

Holiday sales grew substantially in 2016, and tech investments and plans are already in place for the 2017 shopping season. In the meantime, there are six important areas that CIOs need to keep top of mind.

What marketing pros need to know about live video in 2017

According to the nearly 70 digital marketers, live video is poised to explode on social platforms in 2017. Here's what CMOs and marketing pros should know about this new customer-engagement format.

5 New Year’s resolutions for small ecommerce businesses

Small online business owners and ecommerce pros share their digital to-dos for 2017.

Top 5 internet of things trends of 2016

Top 5 internet of things trends of 2016

The internet of things (IoT) promises to change our world --- and 2016 was the year it began to realize that potential.

Everything you need to know to cut the cord and ditch cable

Thinking of cutting the cord and saying sayonara to cable for good? We've got you covered with this easy-to-digest rundown of all the hardware you'll need and the services that deliver the most value.

2016’s biggest social media stories

Social media had undue, and dangerous, influence on the presidential election in 2016, and Microsoft closed one of the highest-profile acquisition in social media history. These are just two of CIO.com's picks for the most significant social sto

5 digital retail trends that will be big in 2017

Experts in retail, ecommerce and marketing look into their crystal balls and predict what will be the big trends in online retail in the coming year.

5 mistakes to avoid when creating foolproof surveys

The internet has made it so easy to conduct consumer surveys. The downside is that there are now too many surveys and their value is declining. Here are some things you can do to make your survey a success.

Diving into Microsoft’s Azure Data Lake

The new Azure Data Lake service aims to let you get value out of all your data in the cloud, using familiar tools and skills.