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European cloud project Gaia-X is stuck in the concept stage

The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.

Apr 22, 2022 13 mins

Cloud Management Data Privacy

9 outsourcing myths debunked

Outsourcing has evolved u2014 and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.

Apr 13, 2022 7 mins

IT Strategy Managed Cloud Services Outsourcing

7 hot infrastructure and operations trends — and 7 going cold

When it comes to infrastructure and production systems, stability is king. And yet change persists, as organizations seek greater security and faster speeds — without sacrificing reliability.

Apr 6, 2022 14 mins

Devops Enterprise Architecture IT Strategy

Clean Harbors’ CIO: Hybrid approach to the cloud is a win-win

The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.

Apr 4, 2022

Digital Transformation Hybrid Cloud

Royal Caribbean revamps IT work models in pandemic push

CIO Martha Poulter and her team turned business disruption into an opportunity to reimagine how they do new technology deployments at sea.

Mar 30, 2022

Analytics Cloud Computing IT Leadership

SDG&E seeks speed advantage in the cloud

At San Diego Gas & Electric, digital transformation isnu2019t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.

Mar 29, 2022 5 mins

Artificial Intelligence Digital Transformation Machine Learning

Microsoft adopts RISE with SAP for internal migration to S/4HANA

After moving its SAP systems to the Azure cloud in 2021, Microsoft is putting SAP in charge of its migration to S/4HANA by signing up for the RISE single-SLA offering.

Mar 24, 2022

ERP Systems Microsoft SAP

Dine Brands CIO Justin Skelton on what the Board wants to know from CIOs

Boards want to know how you are improving, how you are performing, and whatu2019s the return on investment, says Dine Brands CIO Justin Skelton. So, itu2019s extremely important to be able articulate your performance.

Mar 23, 2022

Cloud Computing IT Leadership Staff Management

Google’s Contact Center AI Platform aims to optimize customer service

Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to optimize and enhance customer service.

Mar 22, 2022

CRM Systems Cloud Computing

Thoma Bravo acquires SaaS company Anaplan for $10.7B

The deal represents the latest private equity buyout in the software sector, which saw tremendous growth throughout the COVID-19 pandemic.

Mar 21, 2022

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