Digital Transformation

CIO Bhavani Amirthalingam on driving change in the AI era

The chief customer and technology officer firmly believes that leading large-scale transformation successfully requires robust change management practices from day zero.

Sun Country enhances customer experience with IT

The low-cost regional airline turned to IT to develop a self-service e-voucher program aimed at easing the hassles that come with flight delays and cancellations.

Is Vietnam the next source for CIO inspiration?

As the ICT sector continues to globalize and provide new sourcing options for organizations, Vietnam is emerging as a particularly competitive destination.

SAP customers see S/4HANA and AI as top digital transformation drivers

With SAP’s end of mainstream maintenance for SAP Business Suite 7 set for 2027, recent findings from the US SAP user group reveal that companies are increasing focus on shifting to S/4HANA and embracing AI.

Baldor’s first-ever CIO sets the transformation agenda

Baldor’s first-ever CIO sets the transformation agenda

Ex-UPS IT leader Satyan Parameswaran aims to help the 33-year-old specialty foods distributor expand its business opportunities as it first CDIO, starting with the ‘art’ of analytics and AI.

Italian CIOs at the crossroads of transformation and sustainability

CIOs are taking on added responsibilities as new regulations such as CSRD take root across the country. Equipping more data-driven enterprises with better technology to achieve ESG goals is one example.

King County enlists AI to reduce drug overdose deaths

The county’s medical examiner’s office and IT department collaborated to speed up reporting after a fatal overdose and thereby expedite intervention strategies when overdoses spike.

CEOs’ top priorities for IT leaders today

Chief executives are displaying a deeper understanding of technology’s impact on achieving organizational objectives — and they are shifting their directives for IT leaders to ensure that impact is a success.

TIAA modernizes the customer journey with AI

The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points.

Expion Health revamps its RFP process with AI

The healthcare cost management firm built a customized AI tool to streamline an error-prone process for gaining new customers. Now, it’s considering selling the project for external use.