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Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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UPS delivers customer wins with generative AI

The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.

May 3, 2024 7 mins
CIO 100 Digital Transformation Generative AI
case study

Ingesan embraces a new way to approach HRM with AI

Nuria Fuentes, CIO and head of systems and digital transformation at Spanish facilities management company Ingesan, details how the company implements AI in its HR procedures through its Empath-IA project.

May 1, 2024 4 mins
CIO Digital Transformation Generative AI
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TransUnion transforms its business with IT

On the heels of its Neustar acquisition, the consumer credit reporting agency seeks to give customers access to its troves of consumer data to fuel next-generation services through solutions platform OneTru.

Apr 26, 2024 6 mins
Artificial Intelligence Digital Transformation Financial Services Industry
case study

A comparative assessment of digital transformation in Italy

Italy’s AMA and Molteni are each pursuing ambitious digital transformation plans. But despite deploying a wide range of tech and AI-focused solutions, human oversight prevails, with the company CIOs prioritizing corporate culture during each st

Apr 24, 2024 8 mins
Business Intelligence CIO Change Management
brandpost Sponsored byCommvault

Time to digitize all landlines, once and for all (of us)

DORA: A step-by-step guide to strengthening digital operational resilience in the financial sector. Learn more today.

Mar 12, 2025 6 mins
Business Operations Digital Transformation Financial Services Industry
opinion

Time to digitize all landlines, once and for all (of us)

Modernizing telecommunications should be part of the national infrastructure transformation.

Apr 22, 2024 3 mins
Digital Transformation Telecommunications
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How Southwest’s CIO modernized the airline through turbulence

Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.

Apr 19, 2024 9 mins
Digital Transformation IT Leadership Travel and Hospitality Industry
case study

Persán embraces Industry 5.0 to manage organizational assets

With three factories in Europe, the Spanish household product manufacturer began its transformation process years ago with the aim of moving to a more dynamic model, capable of producing in any location.

Apr 18, 2024 8 mins
CIO Data Quality Digital Transformation
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Will enterprises soon keep their best gen AI use cases under wraps?

While organizations from virtually every industry have publicly disclosed the ways they use generative AI to produce measurable benefits, they might not be so forthcoming in the future.

Apr 17, 2024 9 mins
CIO Digital Transformation Generative AI
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

The rural lifestyle retailer has rolled out two AI-based IT projects to cut down time spent in checkout lines, send store employees where they’re needed, and provide immediate product information targeted to customers’ needs.

Apr 12, 2024 7 mins
CIO 100 Digital Transformation Retail Industry
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Canteen Australia’s pursuit of a greater good through tech

Cathy O'Sullivan, CIO editor-in-chief for APAC and host of CIO Leadership Live Australia, sat with Raul Caceres, executive director of operations at Canteen Australia to discuss how the non-profit has developed a donor prediction model, creates

Apr 10, 2024 8 mins
CIO Generative AI Nonprofits